Support Services for Tenants
The Scheme Manager is resident on the site. The Scheme Manager or a deputy is on duty from 9.00am to 5.00pm every day to assist tenants and to provide or seek such help as may be necessary. Outside of these hours, emergency response is provided by our own out of hours, on-call team. The Scheme Manager or a deputy is required to contact each tenant every morning on the warden call system to make sure of their welfare.
For the convenience of tenants the Association runs a free taxi service to Booths supermarket once a week.
The external windows are cleaned every two months as part of the service provided.
Reasonably priced midday meals are available every weekday, and are ordered on the previous day. A choice of two main dishes (one vegetarian) are provided plus a lighter option and a sweet. Special diets may be catered for, and guests are always welcome.
Tenant Support Service
We offer a Tenant Support service available to tenants needing help with tasks around your home. This is normally available on Mondays. We can provide support with regular or occasional tasks such as light housework, laundry, paperwork, sorting cupboards, outings, shopping etc.
Tenants can arrange this service through the office. The service costs £13 for one hour, £7 for half an hour or £6 for laundry only.
A social programme is organised throughout the year, to include coffee mornings, outings, various groups, visiting musicians or speakers, barbeques etc. Tenants are always welcome to join any event.
A tenants' meeting is held every two months. Tenants are encouraged to attend this meeting, which is an opportunity to plan social events, initiate activities or discuss issues affecting our community.
We have a guest bedroom available adjacent to the Craft Room. Accommodation can be booked for a small charge, via the Scheme Manager.
Any of our Tenants who wish to use a computer for accessing the internet or to write letters etc, but don't have a computer/tablet of their own, may make use of a computer in the Scheme Manager's Office. A scanner and both colour and black and white printers are available.